Shipping policy
SoulForge3D currently ships to addresses within the United States.
Processing time
Orders are prepared for shipment within 1–3 business days. Orders are not shipped on weekends or holidays. During unusually busy periods, processing may take longer. If a material delay affects your order, we will contact you by email.
Shipping prices
- Orders of $35 or more: Free standard shipping within the United States.
- Orders below $35: The live USPS shipping rate is calculated and displayed at checkout.
- Expedited shipping: Available when shown at checkout. The applicable rate is displayed before payment.
Delivery estimates
Delivery estimates begin after the order has been processed:
- Standard shipping: 5–7 business days
- Expedited shipping: 2–3 business days
Carrier delays, severe weather, holidays, and other circumstances outside our control may affect these estimates.
Tracking
When your order ships, we will send a tracking number to the email address used at checkout. Please allow up to 48 hours for tracking activity to appear.
Address changes
If you need to correct a shipping address, contact us as soon as possible at info@soulforge3d.com. We cannot guarantee an address can be changed after an order has entered fulfillment.
Lost, damaged, or incorrect orders
If an order arrives damaged, contains the wrong item, or appears to be lost, contact us as soon as possible with your order number and relevant photographs when applicable. We will review the issue and help determine the appropriate next step.
Customer service
Email: info@soulforge3d.com
Hours: Monday–Friday, 9:00 a.m.–5:00 p.m. Pacific Time
Response time: Within 24 hours
For returns, see our Refund policy.