Refund policy

SoulForge3D accepts eligible returns requested within 30 days after the order is delivered.

Return eligibility

To be eligible for a return, the item must be in the same condition in which it was received and returned in its original packaging. Proof of purchase or the order number is required.

Sale items are eligible for return under these same standard return rules. Gift cards cannot be returned.

Start a return

Contact us before sending an item at info@soulforge3d.com. Include your order number, the item you want to return, and the reason for the return. If the return is approved, we will provide the return address and shipping instructions. Items sent without prior authorization may not be accepted.

Return shipping

For an ordinary return, including a change of mind, the customer is responsible for purchasing and paying for return postage. Original shipping charges are not refundable.

Damaged, defective, or incorrect items

Inspect your order after delivery. If an item is damaged, defective, or incorrect, contact us as soon as possible with your order number and photographs when applicable. We will review the issue and make it right.

Exchanges

To exchange an eligible item, request a return and place a separate order for the replacement after the return is accepted.

Refunds

We will notify you after the returned item has been received and inspected. If approved, the refund will be issued to the original payment method within 10 business days. Banks and card issuers may need additional time to post the refund.

If more than 15 business days have passed since your refund was approved, contact info@soulforge3d.com.